Tata Business Support Services Ltd Walk-in Drive for Freshers

Tata Business Support Services Ltd Walk-in Drive for Freshers
Interview Start Date : Dec 21, 2016 Interview End Date : Dec 24, 2016
Job Designation:
Openings for Semi voice process
Job Location: Hyderabad

Company Name: Tata Business Support Services LtdJob Location: Hyderabad
Job Role: Openings for Semi voice processQualification: Any Graduate
Experience: 0 to 1 YearApply Mode: Walkin

Skills: Good Communication Skills

Job Description:

Objective: Tata BSS as a part of its overall Premium customer service strategy is initiating a Project to provide a differentiated and international standard service experience to the high-value customers of Tata Sky. The focus would be to provide an highly integrated customer experience delivery that not only addresses the functional needs of the customer, but also, provides high emotional connect across the various stages of the customer lifecycle.

Responsibilities:

Offer enhanced and superior customer experience across the entire customer lifecycle to the Premium Customers.
Increase the wallet share for premium customers by up-sell/cross sell of Tata Sky’ s new Products and Services
Reduce the customer churn by offering them an enhanced customer experience.
Improved operational efficiency and better governance
Phase I – Hiring:

Prerequisites

Qualification :- Graduate
Experience: – Min 1 Year Experience in Inbound Customer Service/Tele Sales etc.
Skill set & Competency to be checked in the final Interview round
Understanding of Customer Service /Pain area basis call played
Scenarios on Customer Orientation, Attitude, Behavior & Integrity
Selling Skills
Interview Panel
Training – Training AM and above. Locations where AM and above not available, training lead to be part of the Interview Panel
Operations – Senior Manager and above
Working Hours for the process: – Process timings –Rotational shifts (Including night shifts)- Weekly Off – Rotational
Skills Required:

Excellent communication in English & Hindi
Typing Speed > 30 WPM & 90% accuracy
Excellent in written communication skills
Selection Procedure:

Group Discussion
Aptitude Test
HR Round
Operations Round
Mandatory Documents:

Updated Resume Copy.
Any Government Identity Card.
Passport Size Photographs.
Contact Person: B Vinay Kumar

Contact Number: +91-9014068127

Date of Walk-in: Dec 21, 2016 – Dec 24, 2016

Time of Walk-in: 9:00 AM to 1:00 PM

Walk-in Address:

Tata Business Support Services Ltd,
Gowra Trinity Building 1st floor Above passport office chiran fort lane ,
Lane beside splendid towers begum pet,
Hyderabad, Telangana – 500003

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